–Research and perspective provided by 45 sources in free report for
the financial industry–
ATLANTA--(BUSINESS WIRE)--
William Mills Agency, the largest independent public relations and
content marketing firm specializing in the financial industry, released
its 15th annual financial services industry report, Bankers As Buyers
2018 today. Key areas of focus include:1) the impending war for
talent; 2) shift to back-office or banker technologies; 3) gap in
resources between large and small financial institutions; and 4) how
service professionals could be the big winner this year.
Please download the full report http://info.williammills.com/bankers-as-buyers-2018
The report includes industry research about what technology, solutions
and services U.S. bankers will likely purchase this year. Leading
industry analysts, consultants, bankers and financial technology
professionals also share commentary and their insights on trends for
2018. Sample findings include:
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James Van Dyke, CEO of Futurion, says that large Customer Experience
(CX) projects take 21.5 months to complete;
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Ron Shevlin, director of research at Cornerstone Advisors, says that
artificial intelligence (AI) and machine learning are becoming
integral elements of bank analytics to combat fraud, evaluate risk and
to enhance the customer service experience;
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Tommy Marshall, head of fintech for North America for Accenture, says
outcomes derived from efforts as a result of the PSD2 (Payments
Services Directive II) in Europe will gain traction in the U.S.; and
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According to NTT DATA Services, mobile payments represent only 8% of
total payments because of concerns about fraud and complex processes
for mobile payments programs.
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The report’s table of contents
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I.
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Introduction
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II.
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Analytics
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III.
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Mobile Developments
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IV.
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Application Program Interfaces (APIs)
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V.
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Channel Integration
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VI.
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Talent Wars
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A. Staff
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B. Directors
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VII.
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Payments
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A. Mobile Payments
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B. Faster Payments
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VIII.
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Fraud Prevention
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IX.
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Compliance
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X.
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Branch Technologies
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XI.
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Community Banks
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XII.
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Lending/Risk Technologies
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XIII.
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Future Innovations
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A. DevOps
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B. Artificial Intelligence (AI)
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C. Interactive Assistants
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XIV.
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Contributed Articles
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About William Mills Agency
Founded in 1977, the Atlanta-based company has established its
reputation in the industry through successful execution of media
relations, marketing services and crisis communications campaigns for
hundreds of companies ranging in size from entrepreneurial start-ups to
large, publicly traded corporations throughout North America, Europe and
India. For more information, please visit www.williammills.com.
View source version on businesswire.com:
http://www.businesswire.com/news/home/20180125005702/en/
William Mills Agency
Scott Mills, 678-781-7201
scott@williammills.com
Source: William Mills Agency